Lea, Apprentice

Right now, I’m working in the Service Department. In the morning, I arrive at work between 7:00 and 7:30 a.m. and start by checking the emails in my inbox and answering any questions customers may have. After that, I work on my apprenticeship tasks or write in my report notebook. Throughout the day, my coworkers also send me tasks that I can already handle on my own. My training supervisor in the Service Department also shows me new or different processes every day, for which I then write up instructions. Among other things, I also answer calls and do my best to answer customers’ questions over the phone; if I need help, my colleagues are always there to answer my questions. In between, I take my lunch break around noon and then head home between 4:30 and 5:00 p.m.

I can’t single out just one great experience, but I especially enjoyed our internal 30th-anniversary celebration, which we trainees organized together. Or the Christmas party, where everyone got together. In everyday life, there are also many small, wonderful moments—like when you were able to handle a task on your own for the first time, or when you were able to help a customer over the phone.

I always have vocational school twice a week, in which the theoretical topics relating to the company tasks are clarified.

Many topics can be directly linked between school and the company as they are very similar. In the company, we actively "perform" the tasks that we learn in theory at school.