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How to receive a AAT product

Within Germany via health insurance

We want to make it as easy as possible for you to receive our high-quality AAT products. For this reason, we have created a detailed guide that accompanies you through every step of the process.

Discover not only interesting information on product demonstration, prescription and reimbursement, but also many other topics related to your medical device. You will find all relevant information you need for a smooth request and delivery within this guide.

Our detailed guide is also available as a PDF-Download, so you can focus on what really matters: Improving your quality of life and achieving your goals.



An individual and personal consultation is our first priority. Therefore, AAT offers you a dense network of qualified sales representatives throughout Germany, who will be happy to advise you on all questions regarding the selection of the aid.

Of course you can also contact one of our certified medical supply store partners. We cooperate with more than 1500 partners throughout Germany - surely there is also one in your area!

You are not located in Germany? Then please contact our worldwide partner companies via the following Button. Your supply with our AAT products will be handled differently than within Germany. 

Request prescription


Once you have decided on the right AAT product, please contact your family doctor or specialist. He or she is your contact for issuing the appropriate prescription and will prescribe the desired product. To ensure that you receive the high-quality AAT product that you have successfully tried at home, the prescription should already contain the correct product name.

Passing on the prescription


Please take the prescription issued by your doctor to your local medical supply store. The specialized retailer will prepare a quotation on the basis of the prescription and submit it to your health insurance company or to the cost carrier responsible for you. As soon as the cost carrier grants approval, your specialized retailer will order the required medical device, which will then be delivered by us as quickly as possible.



Health insurers are not always able to decide whether a requested medical device is medically necessary or not on their own. In such cases, the insurance company will appoint a medical aid consultant. This consultant is supposed to check the need for aids on site and advises the patient. In case of doubt, the insurance company may also involve the Medical Service of the Health Insurance (MDK). The MDK provides independent, expert support to the insurance companies through medically and nursing trained personnel.



The delivery of the selected device is either carried out by our sales representatives or by one of our trained medical supply store partners. A detailed training on handling the product for you or the operator is of course included in the delivery. This ensures that you are able to use the device in the most effective way and obtain the optimum benefit.

Cost contribution


All AAT products are approved by the health insurance companies and are therefore completely reimbursable. However, the legislator stipulates co-payments by the insurants for certain services. There are three different types of financial participation: Co-payment, personal contribution or economic surcharge. You can find more details in the following PDF brochure.

On-site service


We are also there for you after providing you with your AAT product! The fast, reliable and competent support of our service center in combination with the personal on-site service of our sales representatives always ensure your unrestricted mobility. Just contact your medical supply store or AAT directly.



Our detailed guide is also available as a PDF-Download, so you can focus on what really matters: Improving your quality of life and achieving your goals.

Auf dem Foto ist ein Notizbuch vor einem Laptop zu sehen. Auf dem Notizblock liegt eine abgelegte Brille. Dieses Bild steht für die bereitgestellten Informationen zum Thema Hilfsmittelversorgung.
The legal entitlement for medical aids


The legal basis for the supply of medical aids is very extensive. The main relevant provision is located in the Fifth Book of the German Social Code (SGB V). Section § 33 regulates the entitlement to the provision of medical aids, if they aim to

  • ensure the success of medical treatment or
  • prevent an impending disability or
  • compensate a disability

The decisive factor here is that the medical device in each individual case helps the disabled person by eliminating or alleviating the effects of the disability - even if this is done by facilitating care by a third party.

Further information can be found, for example, at:

The picture shows a woman driving an elderly man in a wheelchair through a city centre with the help of the pushing and braking aid V-MAX2. This picture should stand for the information contribution on the topic of aids in the nursing home.

Medical aids in nursing homes

In the event of illness, nursing home residents may be entitled to the provision of medical aids. If the medical aid serves to satisfy individual basic needs, the nursing home is not obliged to provide it, but the health insurance is. Examples are:

  • customized medical aids that are specifically intended for an individual person and may only be used for or by that person.
  • medical aids that serve to satisfy a basic need outside the nursing home.

These include, for example, outdoor activities or going on excursions with relatives and friends. The entitlement to an electric add-on drive or a pushing and braking aid can therefore also exist during a stay in a nursing home.

Further information can be found, for example, at:

Das Bild zeigt zwei Hände, die einander halten.  Dieses Bild soll symbolisch für das Thema „Antrag von mobilen Treppensteighilfen als Pflegehilfsmittel“ dienen.

Application as a nursing aid

Basically, mobile stair climbers can also be classified within the framework of long-term nursing insurance. As part of the provision of § 40 SGB XI (the law of the legal long-term nursing care insurance), the entitlements to the provision of nursing aids and measures to improve the living environment are regulated.

A prerequisite is that the persons concerned are in need of care. This is usually proven by the corresponding care level.

Since the provision of a nursing aid is always subordinate to the provision of medical aids by the health insurance fund, the health insurance fund must check whether there is a claim under health insurance law in accordance with § 33 of the German Social Code, Book V first - and only then a claim for a nursing aid can be considered.

We will be happy to help you here as well. Please contact the AAT sales representative responsible for your area.